MyAyvens for Drivers

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Contract information

Contract information


  • General Contract information
  • 24h roadside assistance
  • Replacement vehicle
  • Pick-up and delivery service
  • Insurance
  • Technical maintenance and repairs
  • Tyre change and storage
  • Invoice administration
  • Accident management
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24h Roadside assistance

24h Roadside assistance

  • In case your car experiences technical problems on the road or gets involved in a traffic accident and needs to be towed, Ayvens will provide 24h Roadside Assistance.
  • Depending on the situation our specialists will:
    • consult you over the phone,
    • provide technical assistance on site or
    • send a towing truck.


Customer Service (working days 8:30-17:00h)

Phone No.: + 370 5 24 777 68, e-mail:



If you report your problem to Ayvens 24h Roadside Assistance service, towing services will be provided free of charge within Lithuania, Latvia, Estonia or Poland and for additional fee within European Economic Area.

If repair works of your vehicle last more than 1 (one) day a replacement car, not higher then compact class, will be provided within Lithuania territory up to 5 (five) days free of charge.

24h Roadside assistance
Phone no.: +370 5 243 14 10
(outside working hours)


The car you are driving has a CMTPL insurance policy (compulsory motor third party liability insurance) and CASCO insurance policy (voluntary motor own damage insurance).

CASCO insurance covers damages caused by:

  • collision with another vehicle or obstacle;
  • overturn and fall (e.g., from bridge etc.) of the vehicle on the move;
  • collision with pedestrian or animal;
  • fire, explosion;
  • natural disasters;
  • damages from falling of various objects;
  • malicious actions of third parties;
  • theft, robbery, burglary.


  • Never leave the car documents in the car and keep the keys in the safe place.
More about CASCO insurance policy
Click here
Traffic accidents

Traffic accidents

What to do if You are involved in a traffic accident?

  • Turn on the emergency lights and set up the warning triangle. Never forget to wear safety vest at any time of the day;
  • If possible, fill in the Traffic accident declaration (in Lithuanian language), when:
    • two cars are involved, and both may be used further in traffic (no need for towing).
    • there are no victims;
    • both parties can agree on the circumstances of the accident;
    • third party property is not damaged.
  • Otherwise immediately call the Police and Emergency 112, if necessary;
  • If the car can not be used further in traffic and need towing, call:

24h Roadside assistance (outside working hours),                                phone no.: +370 5 243 14 10.


  • Always inform Ayvens about accident case happened the same day or the next day within working hours (8:30 – 17:00h)

Customer Service phone no.: +370 24 777 68, e-mail:


  • All further steps, related with accident case handling will be done by Ayvens: our specialists will check the car, prepare all documents to insurance company, negotiate about the repair volume and time with Repair shop.
Online claims registration form
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Technical maintenance and repairs

Technical maintenance and repairs

  • All regular mandatory technical maintenance should be carried out in accordance with the manufacturer’s recommendations.
  • All maintenance and repair works should be carried out by service provider approved by Ayvens. All maintenance works have to be recorded in the vehicle Service Book.
  • Any technical maintenance and repair works related to the vehicle’s warranty must be carried out only by the authorized dealer for the particular make.
  • Other service works not related to the vehicle’s warranty (e.g., bulb or wiper change, adding technical liquids) may be carried out at the service centres of other cooperation partners of Ayvens.

If you wish to apply for technical maintenance or repair:

  • Please call Ayvens or appropriate service center to make an appointment.
  • Describe the maintenance or repair that needs to be performed. Should difficulties be encountered in identifying the problem, describe the circumstances and provide details.


  • Please present your Customer Card to service provider prior to performing any work.
  • Ayvens does not accept invoices for works issued by non-approved service providers.
Car repair service providers
Technical check-up

Technical check-up

This service is optional. To find out if it is included in the contract, please contact your
fleet manager or check here.

Passenger cars

  • 1st inspection – 3 years after the date of the first registration;
  • next inspections – every 2 years after 1st inspection.


  • 1st inspection – 2 years after the date of the first registration;
  • next inspections – every year.


You shall follow up and ensure that the Vehicle meets all statutory requirements and periodic checks including the mandatory technical inspection are performed on time. Invoice for the mandatory technical check-up must be issued on ALD Automotive UAB name and send by partner. List of available Partners You can find here.

Technical check- up service providers
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Replacement vehicle

Replacement vehicle

  • During Your vehicle’s regular technical maintenance or repair works Ayvens offers to rent a replacement car in accordance with special conditions if the replacement car is not included in the agreement for Free or is used longer then the specified number of free days.
  • If there is a need for replacement car, please contact us by mail or telephone within business hours (8:30 – 17:00h):


Customer service (working days 8:30-17:00h)

Phone no.: +370 5 24 777 68, e-mail:



  • Replacement car order has to be approved by Your manager.
Pick-up and delivery service

Pick-up and delivery service

  • If this service is included in the Agreement, Ayvens takes the car from Your company office in Vilnius or agreed place outside Capital and returns it back on the same address after the ordered works are done:
    • regular technical maintenance and repair works;
    • seasonal tyres change and repair works;
    • technical check-up;
    • insurance accident handling.
  • If there is a need for “Pick-up and delivery” service, please contact us:


Customer service (working days 8:30-17:00h)

Phone no.: +370 5 24 777 68, e-mail:



  • Pick-up and delivery service order has to be approved by Your manager.
Tyre change and storage

Tyre change and storage

  • Ayvens provides seasonal tyres change and storage as well as replacement of worn out tyres;
  • Tyres to be used during next season are stored at our partners providing tyres storage and replacement services. Click here to see full list of Ayvens tyres partners centers;
  • After the tyres change our specialists evaluate the condition of the tyres placed in storage. Worn out tyres for next season are replaced with new Premium segment tyres;
  • We will contact you and remind you of the necessity to change the tyres and how to book an appointment;
  • If your Agreement includes the Pick-up and Delivery service, Ayvens specialist will contact you and organise the tyres change for your vehicle.


  • The minimal allowed wear of summer tyres is 1,6mm. For winter tyres – 3mm
  • The use of winter tyres is compulsory in the period from 10 th November till 31st March
  • Take attention, that in Southern and Central Europe it is forbidden to use studded tyres. In Lithuania the use of studded tires is allowed within period from 1st November till 10th April.
To register for tyres change
in our Partner's website
Click here
Returning your vehicle

Returning your vehicle

The termination of the operational lease contract implies inevitably the return of the used vehicle to Ayvens.

Please get acquainted to the Vehicle Restitution Guide. There you will find a detailed description of the vehicle return process and clear guidelines on which you company car will be assessed
upon return.

Please ensure that the car is clean (both the interior and the exterior), with all options and accessories and the fuel tank is not empty (indicator is off).

Fuel card

Fuel card

  • With Fuel Credit Card issued by Ayvens you can purchase fuel, car related goods (e.g. washing liquid etc.) and pay for services available at petrol stations.
  • Invoices on the goods and services will be sent to your company together with the monthly invoice.
  • Please don’t forget to provide correct mileage of your car upon each fueling (mileage has to be entered in POS terminal before PIN code, if requested).
  • In order to prevent your fuel credit card abuse, always keep the PIN code in a safe place.
  • In case you have forgotten or lost your PIN code, Ayvens will issue you a new fuel credit card or/and re-send the PIN code.

NB! If your fuel card is LOST or STOLEN:

  • ALWAYS inform Ayvens the same day within working hours or the next working day by phone No +370 5 24 777 68;
  • if this case happened outside our working hours, please call
    IMMEDIATELY to Fuel Suppliers in order to block the fuel card:
    CIRCLE K (24/7) – short phone No 1877
    NESTE (24/7) – phone No +370 5 212 33 57
    IGNITIS ON (24/7) – phone No + 370 612 55515
Washing services

Washing services

As an Ayvens customer, you can use the services of Ayvens partners or choose your own suppliers. Washing methods available:

  • Circle K – with an Ayvens fuel card, you get a 25% discount on standard car washes and 5% on other car care items (window fluid, air freshener, bulbs, wipers, etc.);
  • Authorized service stations (Audi, VW, Skoda, Toyota, etc.) – the invoice can be overwritten via Ayvens;
  • Ayvens partners – a list can be found here (link to MYALD.) – see conditions below;
  • At the customer’s choice of their partners and other locations convenient to the customer.

Washing conditions at Ayvens partner locations:

  • Only Long- and short-term rental cars can be washed on presentation of an Ayvens customer card or identification of the car’s plate number (from the list);
  • Ayvens acts as an intermediary in the administration of the invoices received and their invoicing to the Lessee, but does not accept the quality of the services provided by the partners and does not provide pricing for the partners’ services;
  • Discounts apply to standard washes only and are not cumulative (not valid for special offers or promotions);
  • Discount is only applicable upon issuance of the invoice to ALD Automotive UAB (hereinafter – Ayvens);
  • Availability of partner wash locations – in the absence of a wash, the driver should choose the next closest available location;
  • „Švaros Broliai” subscriptions – are not available for leased cars. If required, the customer is informed by email to remove the numbers from the list and enter into a direct contract with the partner.
Washing centers
Click here
Useful information

Useful information


Customer service:


  • I – V (working days 8:30 – 17:00)

Phone no.: +370 5 24 777 68,


  • 24/7 (outside working hours)

24h Roadside assistance Phone no.: +370 5 243 14 10


We wish you a successful and safe driving!
Sincerely Ayvens