MyALD Lithuania

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Contract information

Contract information


  • General Contract information
  • 24h roadside assistance
  • Replacement vehicle
  • Pick-up and delivery service
  • Insurance
  • Technical maintenance and repairs
  • Tyre change and storage
  • Invoice administration
  • Accident management
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24h Roadside assistance

24h Roadside assistance

  • In case your car experiences technical problems on the road or gets involved in a traffic accident and needs to be towed, ALD Automotive will provide 24h Roadside Assistance.
  • Depending on the situation our specialists will:
    • consult you over the phone,
    • provide technical assistance on site or
    • send a towing truck.

ALD Automotive,

Customer Service (working days 8:30-17:00h)

Phone No.: + 370 5 24 777 68, e-mail:



If you report your problem to ALD Automotive 24h Roadside Assistance service, towing services will be provided free of charge within Lithuania, Latvia, Estonia or Poland and for additional fee within European Economic Area.

If repair works of your vehicle last more than 1 (one) day a replacement car, not higher then compact class, will be provided within Lithuania territory up to 5 (five) days free of charge.

24h Roadside assistance
Phone no.: +370 5 243 14 10
(outside working hours)


The car you are driving has a CMTPL insurance policy (compulsory motor third party liability insurance) and CASCO insurance policy (voluntary motor own damage insurance).

CASCO insurance covers damages caused by:

  • collision with another vehicle or obstacle;
  • overturn and fall (e.g., from bridge etc.) of the vehicle on the move;
  • collision with pedestrian or animal;
  • fire, explosion;
  • natural disasters;
  • damages from falling of various objects;
  • malicious actions of third parties;
  • theft, robbery, burglary.


  • Never leave the car documents in the car and keep the keys in the safe place.
More about CASCO insurance policy
Click here
Traffic accidents

Traffic accidents

What to do if You are involved in a traffic accident?

  • Turn on the emergency lights and set up the warning triangle. Never forget to wear safety vest at any time of the day;
  • If possible, fill in the Traffic accident declaration (in Lithuanian language), when:
    • two cars are involved, and both may be used further in traffic (no need for towing).
    • there are no victims;
    • both parties can agree on the circumstances of the accident;
    • third party property is not damaged.
  • Otherwise immediately call the Police and Emergency 112, if necessary;
  • If the car can not be used further in traffic and need towing, call:

24h Roadside assistance (outside working hours),                                phone no.: +370 5 243 14 10.


  • Always inform ALD Automotive about accident case happened the same day or the next day within working hours (8:30 – 17:00h)

Customer Service phone no.: +370 24 777 68, e-mail:


  • All further steps, related with accident case handling will be done by ALD Automotive: our specialists will check the car, prepare all documents to insurance company, negotiate about the repair volume and time with Repair shop.
Online claims registration form
Click here
Technical maintenance and repairs

Technical maintenance and repairs

  • All regular mandatory technical maintenance should be carried out in accordance with the manufacturer’s recommendations.
  • All maintenance and repair works should be carried out by service provider approved by ALD Automotive. All maintenance works have to be recorded in the vehicle Service Book.
  • Any technical maintenance and repair works related to the vehicle’s warranty must be carried out only by the authorized dealer for the particular make.
  • Other service works not related to the vehicle’s warranty (e.g., bulb or wiper change, adding technical liquids) may be carried out at the service centres of other cooperation partners of ALD.

If you wish to apply for technical maintenance or repair:

  • Please call ALD Automotive or appropriate service centre to make an appointment.
  • Describe the maintenance or repair that needs to be performed. Should difficulties be encountered in identifying the problem, describe the circumstances and provide details.


  • Please present your Customer Card to service provider prior to performing any work.
  • ALD Automotive does not accept invoices for works issued by non-approved service providers.
Car repair service providers
Replacement vehicle

Replacement vehicle

  • During Your vehicle’s regular technical maintenance or repair works ALD Automotive offers to rent a replacement car in accordance with special conditions if the replacement car is not included in the agreement for Free or is used longer then the specified number of free days.
  • If there is a need for replacement car, please contact us by mail or telephone within business hours (8:30 – 17:00h):

ALD Automotive,

Customer service (working days 8:30-17:00h)

Phone no.: +370 5 24 777 68, e-mail:



  • Replacement car order has to be approved by Your manager.
Pick-up and delivery service

Pick-up and delivery service

  • If this service is included in the Agreement, ALD Automotive takes the car from Your company office in Vilnius or agreed place outside Capital and returns it back on the same address after the ordered works are done:
    • regular technical maintenance and repair works;
    • seasonal tyres change and repair works;
    • technical check-up;
    • insurance accident handling.
  • If there is a need for “Pick-up and delivery” service, please contact us:

ALD Automotive,

Customer service (working days 8:30-17:00h)

Phone no.: +370 5 24 777 68, e-mail:



  • Pick-up and delivery service order has to be approved by Your manager.
Tyre change and storage

Tyre change and storage

  • ALD Automotive provides seasonal tyres change and storage as well as replacement of worn out tyres;
  • Tyres to be used during next season are stored at our partners providing tyres storage and replacement services. Click here to see full list of ALD Automotive tyres partners centers;
  • After the tyres change our specialists evaluate the condition of the tyres placed in storage. Worn out tyres for next season are replaced with new Premium segment tyres;
  • We will contact you and remind you of the necessity to change the tyres and how to book an appointment;
  • If your Agreement includes the Pick-up and Delivery service, ALD specialist will contact you and organise the tyres change for your vehicle.


  • The minimal allowed wear of summer tyres is 1,6mm. For winter tyres – 3mm
  • The use of winter tyres is compulsory in the period from 10 th November till 31st March
  • Take attention, that in Southern and Central Europe it is forbidden to use studded tyres. In Lithuania the use of studded tires is allowed within period from 1st November till 10th April.
To register for tyres change
in our Partner's website
Click here
Useful information

Useful information


Customer service:


  • I – V (working days 8:30 – 17:00)

Phone no.: +370 5 24 777 68,


  • 24/7 (outside working hours)

24h Roadside assistance Phone no.: +370 5 243 14 10


We wish you a successful and safe driving!
Sincerely ALD Automotive